Refund Policy

 

All Sales are considered final. 

Exceptions

  1. Manufacturer Defect

  • In the case of manufacturing defect, please contact our staff by email. Include a photo of the defective item and a brief description of the defect.

  • Any and all requests for refunds must be made electronically with a time & date stamped within 48 hours of initial receipt of the order.

  • If the item is shown to be defective due to manufacturing negligence, we will replace the item upon receipt of the defective one.

  • Return shipping costs are the sole responsibility of the customer.

  • Shipping cost for the replacement item will be paid for by Mahjong-IL.

  • Mahjong-IL is not responsible for any damage caused by shipping handlers.

   2. Mistake in Fulfillment  - Item not as Ordered

  • In the case that the item received was not the item ordered please contact our staff by email and include a photo of the item received and a copy of your original order.

  • Any and all requests for refunds must be made electronically with a time & date stamped within 48 hours of initial receipt of the order.

  • If the item received is in fact not as ordered, you will be asked to return the incorrect item. Upon receipt of the incorrect item, the correct product will be shipped to you.

  • Return shipping costs to replace items shipped incorrectly will be paid for by Mahjong-IL. A pre-paid shipping label will be provided by Mahjong-IL.

  • Shipping cost for the replacement item will be paid for by Mahjong-IL.